Patio Enclosures

Jobs in Patio Enclosures - careers, conditions

Reviews about Patio Enclosures

• Ger Mohyla
  ★ ☆ ☆ ☆ ☆
  Three years ago I purchased a Durasol retractable awning from Patio Enclosures in Albany, NY. When they installed it, the fabric rippled. I was given a discount because they could not fix it to my satisfaction. They also had to replace an arm that broke during the process. Upon final installation I inquired what maintenance was needed to keep it running well. I was told that there really wasn't any formal maintenance, just to rinse it off before folding it up before winter. In April I attempted to open my awning for the spring and within a foot of opening, the arm swung out by itself and twisted from the weight. I sent pictures to Patio Enclosures. A week later called them since I didn't hear anything. This went on until the secretary finally gave me a direct number to Durasol since I assumed the frame was under warranty for 8 yrs. as stated on the bill of sale. Durasol ignored me. I kept calling. They said they were sending out a man to Albany to check it out. He was in Albany but instead of coming to check it out, he called me and told me he saw the pictures and the reason for the broken arm was that I was negligent and did not maintain the awning correctly. My arguments were futile. This guy would not even listen. Expensive as it was I went directly to Patio Enclosures and paid for the parts for a new arm. The Attorney General I filed with said they wouldn't budge on the matter. I waited another month before Patio Enclosures sent out people here to fix it because they didn't have the staff. It is July 20 and since early April I have been calling and calling to get this done. It cost me $600 for an arm. I wish I had read the reviews prior to using either Durasol or Patio Enclosures. They farted around with me for so long that I can only say - I would tell anyone who wants to purchase their products, read the reviews, and hope that you never need them to honor their warranty.

Photos