Osborne Street Garage

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Reviews about Osborne Street Garage

• Lauren Ford
  ★ ☆ ☆ ☆ ☆
  Not even one star. I showed up as soon as ‘JG’ was beginning to tow my car, it wasn’t even on the lift. He was extremely aggressive and very rude as soon as I arrived. I apologized for the inconvenience, then asked him to remove the winch from my car and he immediately said “that’ll be 40 bucks then, go get the money now if you don’t have it.” I then told him that I would not be paying him because according to NYS law it is unlawful for a towing company operated to tow a vehicle if the owner or operate of the vehicle appears at the scene. It is also unlawful to charge for the release of your vehicle (Unless you called for the towing service yourself and then end up canceling it after they show up, the towing company can then charge no more than $20).
  
  After explaining this to him, he aggressively responded by saying that statute didn’t apply in the city of Albany, which I knew wasn’t true, so i told him. He got more frustrated with me and began asking me “what I was gonna do about it?” Which is extremely threatening. Apparently, these tow drivers are taught to use their physical size and verbal aggression to scare women into paying them. What was he going to do? actually just steal my car with me in it?
  
  Scared he was actually going to try to tow my car anyways if I walked to an ATM - I had to call a friend to bring me the money. While I waited near my car, I was verbally harassed and asked if I was taking care of it multiple times. I paid him, then he laughed and said “take me to small claims court!” - Which I plan on doing, because this company appears to have a long history of appalling customer relations.

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