AT&T

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Reviews about AT&T

• Michael Marino
  ★ ☆ ☆ ☆ ☆
  Summary: they don't know what they are doing and they stole our trade-in phone.
  
  Worked with staff over a couple of visits in March to get myself and my fiance switched onto the same plan along with our family members. Traded in a nearly new iphone + for $400 - a mix of store credit and a mailed rebate (mastercard gift card).
  
  1) Phone bill was much higher than estimated by staff - they could not figure out the substantial taxes and fees that show up on an account with many lines. DO NOT TRUST STAFF MONTHLY BILL ESTIMATES.
  
  2) Mastercard gift card was never sent. After two months called customer service and they said it could take up to six months. After six months returned to store where they informed us that we had to file paperwork from our old carrier to get the rebate (they had never told us). Then they said we couldn't get the rebate now because it was too late. THEY WILL STEAL YOUR TRADE IN PHONE
  
  This is pretty similar to other AT&T stores. I think the company is too poorly organized to really manage their customer service and retail. Switch to Verizon.

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